Reviews
Our Reviews :: Review Count: 54 :: Average Rating: 99.99% last 6 months
Travis & T. from Des Moines reviewed their last visit on 6/2/2011 and their testimonial is:
"Took my van in to have the air conditioner fixed and the cost was less than I anticipated which was a good surprise. They also discovered a gasket leak that most likely saved me from driving without oil and causing me more problems. With a teen driver, college driver and us we take 4 vehicles to West Side for maintenance and repair. West Side does their best to keep our costs down if possible. However, wouldn't mind a 5-10% loyalty discount each time we have work done. :)"
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Milov from Des Moines reviewed their last visit on 5/28/2011 and their testimonial is:
"Generally, very happy eith the service. It woukd have been nice to have had more updates through the day on what going on with the progress of my car. Additionally, the parts mark-up was a little high. Overall, will return."
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Paulb from Des Moines reviewed their last visit on 5/28/2011 and their testimonial is:
"The team not only performed a great review of our 16 year olds new vehicle, but did some requested repairs as well. Since my repair part was very expensive, the service team searched out the best price for me, and got me out the door under my original estimate. I don't expect this every time, but their willingness to go the extra mile was great!"
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Dougb from Des Moines reviewed their last visit on 5/27/2011 and their testimonial is:
"They said it would take onr hour & it was one hour to fix my car.
The people are great at what they do."
The people are great at what they do."
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Michaelc from Des Moines reviewed their last visit on 5/26/2011 and their testimonial is:
"Brought car in for Oil change and Tune up, while working on it , they discovered some other problems that needed taking care of - as always, I leave there feeling confident in the dependability of my old car ... West Side Autos makes sure it keeps running like a gem!"
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Gary & D. from Des Moines reviewed their last visit on 5/25/2011 and their testimonial is:
"I first started bringing my vehicles to Westside Auto Pros in 2010 and have never had a bad experience from the staff or mechanics.
I look forward to a continued long association."
I look forward to a continued long association."
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Evelynj from Des Moines reviewed their last visit on 5/24/2011 and their testimonial is:
"Great service, very nice people, good value."
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Jeanb from Des Moines reviewed their last visit on 5/22/2011 and their testimonial is:
"Westside Auto Pros are knowledgeable and professional in every aspect of thier operation. They have always provided above and beyond the service I anticipated."
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Jong from Des Moines reviewed their last visit on 5/18/2011 and their testimonial is:
"As usual the service and ride to work program was excellent. The only problem I have is that for about the 9th time I came to Westside, got the work done, but forgot to turn in the rebate check. The one I could have used yesterday was for $20.42. That's a lot of bottles and cans I'll have to pick up alng the highway to make it up. Until next time. Jon"
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Gilbertu from Des Moines reviewed their last visit on 5/17/2011 and their testimonial is:
"As usual your service was prompt, courteous and fair. I would highly recommend your establishment to my family and friends.
Thank you,
Gilbert V. Urias"
Thank you,
Gilbert V. Urias"
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Anonymous from Des Moines reviewed their last visit on 5/17/2011 and their testimonial is:
"Everyone was so nice, very helpful. Tina provided particularly excellent customer serice. I'll come back!"
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Frankh from Des Moines reviewed their last visit on 5/17/2011 and their testimonial is:
"excellet. Appointment kept. Well orgnized busness."
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Jeanb from Des Moines reviewed their last visit on 5/16/2011 and their testimonial is:
"What a great place to take your vehicle for service. Westside Auto Pros is the very best."
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Greg & R. from Des Moines reviewed their last visit on 5/16/2011 and their testimonial is:
"Very pleased with the service and care given to our vehicles at Westside. They couldn't finish a repair on my auto in one day so they offered me a rental car until the next day. It all worked out great. Thanks."
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Anonymous from Des Moines reviewed their last visit on 5/10/2011 and their testimonial is:
"I have no complaints about the actual work or cost of the work. I wasn't too pleased with having to constantly follow-up with them on the status of my vehicle. Not that I needed them to call me hourly, but they were waiting for parts and the part apparently didn't come in when expected, which I didn't know until I called to follow-up. I had to call a day or two later to follow-up again."
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Gregs from Des Moines reviewed their last visit on 5/10/2011 and their testimonial is:
"Your front line staff and your responses are excellent."
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James & N. from Des Moines reviewed their last visit on 5/5/2011 and their testimonial is:
"I had taken the car to two other repair shops, both stated they couldn't seem to find the problem. West Side found it, tested it, repaired it, and tested it again, in two hours. We are very pleased."
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John & L. from Des Moines reviewed their last visit on 5/3/2011 and their testimonial is:
"We have always been very please with the service that is provided to us. In all capacities, your employees are super! It is such a pleasure to get into the vehicle when service is done. It is clean and smells good! Thank you for all everyone does!"
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Markk from Des Moines reviewed their last visit on 5/3/2011 and their testimonial is:
"Wow! I could stop right there. The whole experience was fantastic. Penny was able to fit me in, Matt "checked me in and made me a cup of coffee. Rick drove me home (twice). Jeff called with the estimate. Tina called and assured me a ride would be there to get me soon. Wade picked me up and drove me back to the shop. Jeff stayed late so I could pick up my vehicle. I found a freshly washed vehicle inside and out. With a surprise in the front seat. I couldn't tell you one persons name at my old place(never again). I will definately "pop" back in as will the rest of my friends and family. Great Experience. Thank You."
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Garyc from Des Moines reviewed their last visit on 5/2/2011 and their testimonial is:
"WAP stands behind their work. After our car developed a clicking noise from the engine recently, they offered us a rental car and got the car fixed by the next day. They also caught a maintenance issue that we'd overlooked, so we got that taken care of at the same time. They are honest and honorable in the way they conduct their business. We highly recommend them."
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Patrickl from Des Moines reviewed their last visit on 4/26/2011 and their testimonial is:
"excelent service thank you!Your prompt attention and top notch customerservice sets you far above all others."
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Miket from Des Moines reviewed their last visit on 4/26/2011 and their testimonial is:
"West side auto pro's staff provided a fantastic environment for the customer's stay during repair and also has a shuttle ride option as well. They did really well evaluating my vehicle and telling me the problem as well as putting other future essential repairs under consideration. Their customer service is well cared for and provide information important for the customer. I also think they put on repair prices a little bit off the edge compare to other service providers but my first day for me was a good experience."
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Carolec from Des Moines reviewed their last visit on 4/23/2011 and their testimonial is:
"A couple weeks ago my Mazda Tribute lost all brake power. The vehicle was towed to Westside Auto Pros where Jeff arranged a loaner vehicle for me (which I greatly appreciated) and my vehicle was repaired by the end of the following day. They provided good details around the repair and the cost involved. I was very pleased with the service, timeliness, and the friendliness of the entire staff. I will definitely be back!!"
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Dorism from Des Moines reviewed their last visit on 4/22/2011 and their testimonial is:
"Easy to make an appointment and they called/e-mailed to confirm.
Shuttle service excellent to and from work.
Service performed was explained along with an estimate of when future service would be needed for brakes.
Glad to have a good service center for my Saturn."
Shuttle service excellent to and from work.
Service performed was explained along with an estimate of when future service would be needed for brakes.
Glad to have a good service center for my Saturn."
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Jason from Des Moines reviewed their last visit on 4/21/2011 and their testimonial is:
"I was very pleased with the service provided and will definitely continue to service my vehicle at WestSide Auto Pros. Customer service is second to none and Jeff goes out of his way to make you feel comfortable and informed. It's difficult to find this these days. Thank you! (Invoice # 72186)"
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Jasonw from Des Moines reviewed their last visit on 4/21/2011 and their testimonial is:
"I was very pleased with the service provided and will definitely continue to service my vehicle at WestSide Auto Pros. Customer service is second to none and Jeff goes out of his way to make you feel comfortable and informed. It's difficult to find this these days. Thank you!"
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Jimd from Des Moines reviewed their last visit on 4/21/2011 and their testimonial is:
"After getting the run around from another shop, I discovered Westside on my drive home. Great service, great price and the cleanest shop I've been in. They have my business from now on."
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Michaeln from Des Moines reviewed their last visit on 4/20/2011 and their testimonial is:
"I am so glad I found Westside Auto Pros! I continue to be amazed with every visit. Complete professionalism and unrivaled customer service. It's nice to have a auto shop you can trust. Keep up the great work!"
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Cathyo from Des Moines reviewed their last visit on 4/20/2011 and their testimonial is:
"Did you like the new made up word? But it describes my experience everytime I bring my car in for maintenance or repairs. Jeff is the first contact and is an outstanding individual to greet me first thing in the morning. His professinalism and knowledge are examples of the type of company Auto Pros stands for. All other front office employees, Tina and Penny are such rays of sunshine. And what can I say about Wade. Such a colorful person! Keeps the communication going while traveling to the office, nothing is ever boring. Love that guy! Have never had the opportunity to meet the mechanics, but know they are outstanding individuals by the way my vehicle is returned to me. Always top notch repairs. Thank you to everyone at Auto Pros for taking care of me and my vehicle. It is very much appreciated!"
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Freemans from Des Moines reviewed their last visit on 4/20/2011 and their testimonial is:
"The staff was very friendly. They explained the problems they found after completing an inspection of the vehicle. They provided me with multiple options at different price points to complete my repairs. The repairs were completed in a timely fashion. All my questions and concerns were addressed in a courteous manor. I was very pleased with the service I received and how my car ran when it was returned to me."
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Larry & D. from Des Moines reviewed their last visit on 4/20/2011 and their testimonial is:
"Being greeted by the friendly staff at Westside Auto Pros is just the begining in a string of positive services offered by a local small business. Their bathroom was a warm tropical paradise, they offer complimentary custom coffee by the cup and the driver that took me to and from work was a class act! Wade dropped me off at the front door and picked me up at a predetermined time in the afternoon. Thank you Westside Auto Pros for making me feel like ROYALTY!"
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Markh from Des Moines reviewed their last visit on 4/18/2011 and their testimonial is:
"Westside autopros service has always been top notch. I have always been explained in detail all services that are needed. I'm a detail guy so I like that very much. I have never been sold upgrades or pressured to have services performed. It is great to never have to go to the dealership for service."
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Josephw from Des Moines reviewed their last visit on 4/18/2011 and their testimonial is:
"Brought my car in when i needed codes cleared and was hooked up and driving away the next day. Thanks to all that worked on my car and got me squared away."
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Glenng from Des Moines reviewed their last visit on 4/15/2011 and their testimonial is:
"I called Westside to see if they had nitrogren for my tires which my wife thought was low. Jeff knew my first name and offered to check the pressure and add if necessary for no charge because I was a very satisfied regular customer."
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Anonymous from Des Moines reviewed their last visit on 4/15/2011 and their testimonial is:
"My 1996 Honda Civic runs almost as good as the day I drove it off the Show Room floor!!!"
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Gregoryd from Des Moines reviewed their last visit on 4/15/2011 and their testimonial is:
"I have been taking my Saturn to Westside for service work for the past couple of years and I would highly recommend them. Their service is top-notch, they provide me prompt shuttle service to and from my office, and they always have my car ready when promised. I know I can rely on them to keep my car in tip-top condition. Kudos to Ron and the entire staff!"
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Nicolet from Des Moines reviewed their last visit on 4/14/2011 and their testimonial is:
"Great customer service and always involving, engaging, and entertaining. Very concerned about family and will continue to take all our cars there!"
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Rachelv from Des Moines reviewed their last visit on 4/14/2011 and their testimonial is:
"I had my oil changed and transmission fluid flushed. Both experiences were excellent. I dropped my car off at 7:40 a.m. to catch the 7:55 a.m. shuttle. The shuttle was very timely in picking me back up as I needed by car done by noon. I have found that if I can clear in when I need to be picked back up, Westside is very accommodating and the shuttle drivers are very kind!"
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Markz from Des Moines reviewed their last visit on 4/13/2011 and their testimonial is:
"very little improvement needed from my stand point"
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Cameronh from Des Moines reviewed their last visit on 4/11/2011 and their testimonial is:
"My wife's vehicle needed new tires, and there were several "buy 3, get the 4th free" deals elsewhere that we could have taken advantage of. But Ron and Jeff went out of their way to make sure we had a safe set of new tires that fit within our budget. Quite simply, these guys are honest and they get the AAA Top Shop award for a reason. The shop's integrity ? in its work and the employees' character ? is something every auto shop should aspire to match. We've been regular customers for years, and we will continue to be regular customers. Great job!"
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Tori & B. from Des Moines reviewed their last visit on 4/8/2011 and their testimonial is:
"I brought my car in for an oil change and they also did their inspection and found that my tires needed rotating. They called me before they did any extra work, and I told them to go ahead and rotate them. They also dropped me off at work and picked my husband up after he got off, so it worked out great!"
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Marnam from Des Moines reviewed their last visit on 4/7/2011 and their testimonial is:
"We have going to Westside for a number of years. Staff is very knowledgeable and friendly. They always go out of their way for us. We enjoy the fun facts on FB!"
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Pennyh from Des Moines reviewed their last visit on 4/6/2011 and their testimonial is:
"In and out without any fuss! Excellent customer service."
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Chadh from Des Moines reviewed their last visit on 4/6/2011 and their testimonial is:
"fix my problem right first time, nice staff, competitive prices and very knowledgeable."
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Garyl from Des Moines reviewed their last visit on 4/5/2011 and their testimonial is:
"The number 1 priority for auto service is good, dependable work. A good guarantee, customer service, and fair prices are also desirable qualities. Westside Auto Pros has it all! I recommend them to everyone."
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Patrick from Des Moines reviewed their last visit on 4/5/2011 and their testimonial is:
"Just wanted to thank Ron and Jeff for great customer service on the work with my BMW. Appreciate the competitive pricing and superior customer service."
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Blakes from Des Moines reviewed their last visit on 4/5/2011 and their testimonial is:
"Easily the most professional, clean, straightforward, and modern automobile shop I have taken my car. And yet, the services come at a reasonable price. I will never take my car to the service shop at the dealership when this team does such high-quality work at a more reasonable price."
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Anonymous from Des Moines reviewed their last visit on 4/5/2011 and their testimonial is:
"Very Satisfied with my experience with Westside."
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Benw from Des Moines reviewed their last visit on 4/3/2011 and their testimonial is:
"Brought my high-mileage Volvo S80 in for the scheduled oil change & tire rotation. The guys brought up several fixes that needed to be addressed at some point in the future. They were great with prioritizing which ones were most important for safety and performance. There was no pressure and they were very accommodating. I can trust these guys to take care of me and my vehicle. Would recommend to anyone to have West Side Auto work on your vehicle."
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Mildred (. from Des Moines reviewed their last visit on 4/2/2011 and their testimonial is:
"Westside was excellent to work with and any questions I had about my car they answered. Setting up a time to bring the car in was fast and easy. The staff who work there are polite and knowledgable. And my car always comes out fixed or served as the Warrenty requires."
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Amyb from Des Moines reviewed their last visit on 4/1/2011 and their testimonial is:
"I had to bring my 3 young children with me to get our oil changed. The nice waiting room (with TV, toys, and complimentary beverages), friendly staff (each of the kids were happy to get a balloon), and short wait (we were in and out in an hour, which included the oil change, a filter replacement, and tire rotation) made it an enjoyable experience."
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Chadh from Des Moines reviewed their last visit on 4/1/2011 and their testimonial is:
"friendly staff, and always does a great job of explaining my cars problem and fixing it right thanks westside"
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Ron & K. from Des Moines reviewed their last visit on 3/31/2011 and their testimonial is:
"The employees are always friendly. They fit us in the schedule promptly and had the vehicle done earlier than expected. We have been doing business with them a long time and will not switch."
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Rjn from Des Moines reviewed their last visit on 3/31/2011 and their testimonial is:
"Excellent service, up front estimates, and timely repairs. Doesn't get much better than that."
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