5

Great communication delivered on time

Thank you so much for your kind words, Danny. We really appreciate you taking the time out to share your experience with us. Cheers, Westside Auto Pros

- Westside Auto Pros Inc
5

I am elated that I discovered Westside Auto Pros two years ago. I am very particular when it comes to the care and servicing of my two vehicles. Their team of technicians and Emma, my service advisor, have outperformed any other technical support I've had in my entire life. Drivers don't know what real vehicle care is if they haven't experienced Westside Auto Pros.

Hi, Stephen. Your feedback is highly appreciated. Thank you for the review!

- Westside Auto Pros Inc
3

AAA said it would cost about $203 to replace the battery. By the time I got done with Westside auto my bill was nearly $500.

Hi, Michael. We are sorry to hear that we didn’t meet your expectation. We have very high expectations at Westside Auto Pros and would love the opportunity to improve. Please get in touch with us at (515) 225-9090!

- Westside Auto Pros Inc
1

Overpriced and bad attitude They will charge you hefty price for the diagnostics, even if you get the repairs done. Moreoever, the shop believes in replacement rather than repairs.They will not make any effort to contain your price... I got my things done at half price elsewhere with someone more humble and skilled than them. They will make sure that you get the maximum/unnecessary repairs. Also they installed new parts without permission.... Don't get anything fixed without a second opinion elsewhere. I lived in LA and Miami - but nowhere I was charged for the diagnotics if you get the repairs done. Lady manager seems to have a lot of attitude, and if I was the president/CEO of the company, I would have someone pleasant personality. She can be relieved on yoga retreat for the healing. Overall, I would not go to this shop unless I am ready to splurge my money on unnecessary repairs. Anyone can provide quality for the price you may end up paying at this shop. I would go to the car dealer for the repair rather than paying hefty price at this shop.

Hi Dr Shah. I appreciate you taking time out of your day to leave us a review. We absolutely charge a fee for our testing just as a patient who comes to your office receives. Ive never been able to have a testing fee waived when I agreed to a medical procedure and we are no different. We are professionals who charge for professional services. I'm sure you can understand that in your field. As for repair vs replacement, we do not rebuild alternators as most shops no longer do. I have no doubt that you and your dad were able to complete the repairs for less money than I charge. I can't compete on price with a DIYer. Please contact me with any concerns at 515-225-9090 and I would be happy to review anything with you that you wish. Joe Jerkins, President

- Westside Auto Pros Inc
5

I highly recommend going to West Side Auto Pros. I have been going to them for a few years now and have had nothing but positive experiences. They are on the expensive side but they are very detail oriented and worth the price. They will even try to work with you on the price and find the lowest price at the best quality. Most of their parts come with a warranty too so if you have any issues related to the part they will look at it for free. Their customer service is exceptional. They make things happen and do everything to ensure the client is happy. They also keep you up to date on your vehicle and typically have a very quick turnaround time. With that being said they will also help pay for a rental vehicle if you need your vehicle for work like I do. If you need a ride to work they will also offer a free shuttle. They think of everything you might need. They really do go above and beyond.

Hi, Cheyenne. Thank you so much for leaving us a stellar review!

- Westside Auto Pros Inc
5

Great job. Excellent service!

5

I have had my cars serviced at Westside auto pros for six years and always received skilled and professional assistance. I’m

5

Nate was amazing about helping me with my spare tire! He took the time to explain what he was doing and how things worked! I really appreciate that he didn’t have to but he did. Very professional and respectful. Nate definitely deserves a raise in my books! Thank you so much!

Hi, Kammie. We are thrilled to learn that you had a positive experience with us!

- Westside Auto Pros Inc
3

Took my 2013 X1 in for brakes, battery, headlight, turn signal, oil change and 100,000 mile-ish check-up. After being quoted $7,000 for the everything, including recommended maintenance, I settled on the brakes, headlight, oil change, battery and flushing transmission fluid for $3,000. I was told the turn signal was not just the bulb but in the wiring so a wire harness was ordered. The future cost for part and repair was estimated at $115. Shortly thereafter, I had to take my car to the tire store for a warrantied tire repair and without my asking, they replaced the turn signal bulb- FOR FREE. That was almost a year ago and turn signal is still working fine. No wiring harness needed. This left me with the feeling that either the technician specifically wasn’t trained well enough to diagnose issues or the shop in general wasn’t completely honest about the repairs needed and the trust I had was extinguished. Very disappointing.

Hi Christine. I was reviewing your repair order and it appears that we installed a headlamp bulb and a turn signal bulb for you during your visit. That repair had a 4 year/50,000 mile warranty. Did it stop working again? As you stated, this was about a year ago, so I am concerned if something happened we need to remedy for you? Or maybe there was a miscommunication? I'm currently confused but want to make sure you're happy! Please let me know. 515-225-9090 Joe Jerkins, President

- Westside Auto Pros Inc
5

Hi, Joe. We are delighted that you had a great experience with us. Thank you for taking the time to rate us!

- Westside Auto Pros Inc
Westside Auto Pros Inc is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Westside Auto Pros Inc (515) 225-9090 if you have any issues in accessing any area of our website.
1901 Northwest 92nd Court Clive, IA, 50325 (515) 225-9090