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Clive Auto Repair

1

Told me the battery couldn't be tested outside of the vehicle. Went to NAPA and they had no problem testing it outside the vehicle. Diffinetly not taking a vehicle here to get worked on.

Hi Jason. Thank you for the review. As we tried explaining, your battery warranty is with AAA, not Westside Auto Pros. We have to abide by AAA rules for their warranty in order to administer the warranty. That means the battery would have to be in the vehicle to be tested and if it did indeed fail, AAA would cover the battery and the labor to install it. Unfortunately your review should be directed to AAA but I understand the confusion and your frustration. I’m glad Napa took good care of you. If you have additional questions, you can reach me at 515-225-9090 or [email protected] Joe Jerkins, President

- Westside Auto Pros Inc
1

Disappointing, unable to discuss concerns with management. Censored my review on their home page. Caveat emptor.

Hi, Scott. You can absolutely discuss your experience with Jessica my Service Manager or myself. You can call us @ 515-225-9090 or email me at [email protected] I’m not sure what happened to your website review as we do not sensor those. They automatically post. Anyways, I’ll be happy to listen to your concerns. I’ll be back in Tuesday the 27th. Have a Merry Christmas and we’ll talk soon. Joe Jerkins, President

- Westside Auto Pros Inc
5

Jenny was very helpful. I especially liked how she was considerate of my budget. We got the most pressing issues taken care of. Also I am aware of some future repairs that will need attention. I also appreciated that Emma came to pick me up at my home to go back to the shop and get my truck after repairs were done. As for repairs, everything seems good and truck is running and driving much better.

5

Excellent service in all respects.

5

Hi, Blastbeats24. We appreciate the rating, and are glad we could provide you with a positive experience!

- Westside Auto Pros Inc
5

I have a 2005 Lincoln Aviator that needed a regulator cable to repair my driver's side window. Parts for this older "collectible" are difficult to find. Chris at Westside went above and beyond to find this part for me. It took him a week of searching, but he found it. Once it arrived at Westside, they were quick to complete the repair on the same day as it arrived. Chris has great people skills and is really dedicated to the customer, keeping me constantly in touch with the search and the repair. I would recommend Westside and Chris for your "unique" vehicle. They have always found parts for my showroom condition Aviator in the past, too.

1

Performed winterizing special as advertised. Was told by west side that I needed my brakes replaced and I was unsafe to drive. I chose to obtain a second opinion. West side had me sign a waiver that I was driving away on unsafe brakes. I took my car to another place and 2 additional mechanics said my brakes were moderately worn but not in need of replacement yet. I saved $650 by NOT letting West Side scare me into getting my brakes replaced. I will not go back to west side.

Thank you for sharing your thoughts, Natasha. We’d love to hear how we could earn 5 stars from you. If there's anything we can do to improve your experience, please feel free to give us a call at (515) 225-9090.

- Westside Auto Pros Inc
5

Always have a great experience, thank you!

5

We recently used Westside auto pros for an inspection, 2 tires, alignment and oil change. They were very knowledgeable and professional. They were able to identify and solve my issues with my suspension. We have been to other shops since owning this car and voiced our concerns over the sounds we were hearing, they all said there was nothing wrong with it. Westside was the only one to actually get the job done. Highly recommend

Hi, Allison. Thanks for taking the time to share your positive experience. We truly appreciate it!

- Westside Auto Pros Inc
5

I love the service and the people. I would not go anywhere else

Westside Auto Pros Inc is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Westside Auto Pros Inc (515) 225-9090 if you have any issues in accessing any area of our website.
1901 Northwest 92nd Court Clive, IA, 50325 (515) 225-9090